Quality from the inside out
The concept of quality concept cannot be applied only to improvements in products, services, and administrative and technological processes. There has to be a consideration for the social and environmental contribution that the organization offers and, equally, for life quality of life of the employees as well as work relationships.
One of the most positive aspects that organizational introspection brings is the learning that is possible. In this course we will see the real roots of organizational change and improvement. Quality starts inside of us.
Aspects covered in the course:
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The inner springboard for action
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Quality Consciousness
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Quality Decisions
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Quality Behaviour
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Quality Relationships
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The five enemies of quality — fear, stress, conflict, communication breakdown, lack of focus
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How to integrate multiple intelligences — rational , emotional and spiritual
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How to orchestrate the human infrastructure that surrounds key projects so that people are better prepared
